Refund policy
RETURNS & REFUNDS
Last updated: 1 September 2026
We want you to be happy with your manaXmana purchase. This policy explains how cancellations, returns and refunds work.
YOUR RIGHT TO CANCEL
When you buy goods online, you normally have the right to cancel your order within 14 days of receiving the goods without giving a reason.
If you wish to cancel your purchase, please contact us within 14 days of receiving your order.
After telling us that you wish to cancel, you should return the goods within 14 days.
RETURN CONDITION
Returned items should be unused, unworn and in their original condition and packaging where reasonably possible.
You may handle goods as reasonably necessary to establish their nature, characteristics and functioning. We may take account of any reduction in value caused by handling beyond what is reasonably necessary.
RETURN COSTS
If you are cancelling because you have changed your mind, you are normally responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires otherwise.
If an item is faulty, damaged, incorrect or otherwise does not meet your legal rights, please contact us before returning it. We will provide appropriate instructions.
REFUNDS
Once a cancellation is validly made, we will process your refund in accordance with applicable UK consumer law.
Where applicable, the refund will include the cost of standard delivery paid for the original order. If you selected a more expensive delivery option, we only need to refund the cost of the standard delivery option.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever happens first.
Refunds will normally be made using the original payment method.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or contains the wrong item, please contact us as soon as possible.
Please provide your order number and, where appropriate, clear photographs showing the problem.
We will investigate the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Nothing in this policy affects your statutory rights.
MISSING ITEMS
If an item is missing from your delivery, please contact us as soon as possible with your order number so that we can investigate the issue.
EARRINGS AND HYGIENE
For hygiene reasons, earrings that have been worn or removed from their original sealed packaging may not be eligible for return where the law permits an exception.
This does not affect your rights where an item is faulty, damaged or otherwise does not meet applicable legal requirements.
HOW TO START A RETURN
Please contact us before sending anything back.
Email: shopxmana@gmail.com
Please include your order number and explain whether you are cancelling your purchase, reporting a fault, damage, incorrect item or another issue.
Do not send returns directly to our supplier unless we specifically instruct you to do so.
RETURN ADDRESS
We will provide the appropriate return instructions and return address when your return is approved.
CONTACT
manaXmana
Unit 172806
PO Box 6945
W1A 6US
London
United Kingdom
Email: shopxmana@gmail.com