Terms of service
TERMS OF SERVICE
Last updated: 1 September 2026
These Terms of Service apply to your use of the manaXmana website and to purchases made through our online store.
The terms "we", "us", "our" and "manaXmana" refer to manaXmana, operated by manaXmana, a sole trader based in the United Kingdom.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
SECTION 1 - ABOUT MANA X MANA
manaXmana is an online jewellery store offering curated jewellery products to customers in the United Kingdom.
Our contact details are:
Trading name: manaXmana
Email: shopxmana@gmail.com
Address: Unit 172806, PO Box 6945, London, W1A 6US
Business structure: Sole trader
VAT registration: Not VAT registered
SECTION 2 - PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information on our website are accurate.
Product colours may appear slightly different depending on your screen, device or lighting conditions.
We reserve the right to update product information, discontinue products or change product availability where necessary.
Nothing in these Terms affects your statutory rights relating to goods that are faulty, not as described or otherwise do not meet the requirements of applicable consumer law.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an order confirmation by email. Your order will normally be accepted when we confirm that it has been accepted for processing.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable, there is an obvious pricing or listing error, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
Please check your order carefully before completing your purchase. If you need to change or cancel an order, contact us as soon as possible. We will try to help, but changes may not be possible once an order has entered processing or has been dispatched.
SECTION 4 - PRICES AND PAYMENT
All product prices are displayed in pounds sterling (£).
The price payable for a product is the price displayed at the time you place your order, unless there is an obvious error.
Delivery charges, where applicable, are shown at checkout before you complete your purchase.
manaXmana is not VAT registered.
We accept the payment methods made available through Shopify checkout. Payment must be successfully authorised before an order is processed.
SECTION 5 - SHIPPING AND DELIVERY
Orders are normally dispatched within 1–2 working days.
During particularly busy periods, including October to December, dispatch may take 3–4 working days.
UK Mainland orders generally arrive within 2–5 working days after dispatch.
Northern Ireland deliveries may take up to 5 working days after dispatch.
Delivery times are estimates and may occasionally be affected by courier delays, severe weather, peak periods or circumstances outside our reasonable control.
Full delivery information, including applicable delivery charges, is provided on our Shipping & Delivery page and at checkout.
We will comply with applicable consumer law regarding delivery times and delayed or undelivered orders.
SECTION 6 - RETURNS AND CANCELLATIONS
Most online purchases can be cancelled within 14 days of receiving the goods without giving a reason.
If you wish to cancel an order, please contact us within 14 days of receiving the goods. After notifying us, you normally have a further 14 days to return the goods.
Returned goods should be unused and in their original condition and packaging where reasonably possible.
If you cancel under your statutory cancellation rights, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we only need to refund the cost of the standard delivery option.
You are normally responsible for the direct cost of returning goods when cancelling because you have changed your mind, unless we have agreed otherwise or applicable law requires otherwise.
Refunds will normally be made using the original payment method.
For full information, please see our Returns & Refunds policy.
SECTION 7 - FAULTY, DAMAGED OR INCORRECT PRODUCTS
If a product arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the problem.
We will investigate the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Nothing in these Terms limits or removes your legal rights in relation to faulty, damaged or misdescribed goods.
SECTION 8 - JEWELLERY HYGIENE
For hygiene reasons, certain earrings may not be eligible for return after they have been worn or removed from their original sealed packaging, except where the product is faulty or applicable law provides otherwise.
This does not affect your statutory consumer rights.
SECTION 9 - PRODUCT AVAILABILITY
We aim to keep product availability information accurate, but products may occasionally become unavailable.
If a product you have ordered becomes unavailable and we cannot fulfil your order, we will contact you and provide an appropriate refund for the unavailable product.
SECTION 10 - INTELLECTUAL PROPERTY
The manaXmana name, branding, logos, original website content, photographs, graphics, text and other materials created for the store are owned by or licensed to manaXmana and may not be copied, reproduced or commercially used without permission.
Product images and descriptions supplied by third-party suppliers may remain the property of their respective owners or licensors.
Shopify and its trademarks remain the property of Shopify.
SECTION 11 - WEBSITE USE
You agree to use the website lawfully and responsibly.
You must not use the website to:
- commit or encourage unlawful activity;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to systems or accounts;
- introduce malicious software or code;
- copy, scrape or reproduce website content for commercial purposes without permission; or
- impersonate another person or provide deliberately false information.
We may restrict or suspend access to the website where reasonably necessary to protect the website, our business or our customers.
SECTION 12 - THIRD-PARTY SERVICES
Our store is operated using Shopify and may use third-party services, payment providers, delivery providers and other service providers to operate the business and fulfil orders.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent operation of third-party websites or services, although we will remain responsible for our obligations to you under applicable law.
SECTION 13 - PRIVACY
Personal information provided through our website is handled in accordance with our Privacy Policy.
Shopify also processes certain information in connection with providing the ecommerce platform and related services.
Please see our Privacy Policy for further information.
SECTION 14 - WEBSITE INFORMATION
We take reasonable care to keep information on our website accurate and up to date.
However, occasional typographical errors, inaccuracies or omissions may occur.
Where an obvious error affects a product, price or other important information, we reserve the right to correct the error and, where appropriate, contact affected customers.
Nothing in this section affects your statutory rights.
SECTION 15 - CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will always be published on this page.
Changes will not affect rights that have already arisen before the updated Terms take effect, unless applicable law permits or requires otherwise.
SECTION 16 - LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory rights or our responsibility for faulty or misdescribed goods, death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or are outside the normal consequences of our agreement with you.
SECTION 17 - GOVERNING LAW
These Terms and any contract between you and manaXmana are governed by the laws of England and Wales, except where mandatory consumer protection law provides otherwise.
If you are a consumer, you may also have rights to bring proceedings in the courts of the part of the United Kingdom in which you live where applicable.
SECTION 18 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
manaXmana
Unit 172806,
PO Box 6945,
W1A 6US
London
United Kingdom
Email: shopxmana@gmail.com
These Terms of Service should be read together with our Privacy Policy, Shipping & Delivery information and Returns & Refunds policy.